Its my favorite time to travel anyway, as its usually cheaper and less crowded. This proposed divestment was also hardwired with a crucial caveat: whoever bought StubHub International would have to run it as an uncapped resale site and in direct competition with viagogo. Now they can't bring them back fast enough it takes 100 working hours to ready the biggest jets for service after being parked away. Events and Ticketing Expert LTD were all bona fida sellers with a good track recordincluding successfully fulfilling orders. The spokesperson then added, we take allegations of the misuse of our platform very seriously and take action to remove listings if necessary.. refund. Once you have found the event that you want to purchase tickets for, Viagogo have went a little too far with interactive features. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. Viagogo pride themselves on their quality customer service and reliability as an online ticket vendor for the most popular events across the globe. Incredibly, these tickets all emanated from a single lone seller a mysterious Spanish company called GES SL, based at Alcala 150, Madrid, 28009 and were presented in what appeared to be cloned or identikit patterns (usually 24 tickets per event, broken down into batches of 8, 6, 4, 3, 2, 1) and for astonishing sums of money. It is great for getting tickets to high profile events, but you will be paying above face value for your tickets as a result. Airlines idled large portions of their fleets because travel demand was so lackluster during the pandemic that they weren't needed. When buying your ticket, you are forced into a rather obnoxious queue for about ten minutes, all the while you are inundated with announcements about how many people are trying to get the ticket you are waiting to purchase. -Explore the world's largest selection of events. What Viagogo are doing here is employing a rather well-known sales practice, known as the scarcity tactic. You can use their site in multiple languages according When announcing the merger in November 2019, viagogo stated the acquisition of StubHub was paid for in cash. There are two types of ticket agent: Primary and Secondary Primary agents have a direct contract with the event organiser. They refunded the money on June 9, 2022. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. Can we ever expect flight prices to lower to what they were before the pandemic? What are the common Viagogo reviews & Opinions online? For one, there's a lack of planes. Keep in mind, if you opt for a last-minute ticket to a sold-out show or game, you are taking the chance that the few that are available will be at a much higher price than they otherwise would be. Privacy Policy. more reasonable. Responding to Sharis allegations, a viagogo spokesperson claimed Sofia Wagner, H.E. And then RM270 for Aurum? The site covers events that take place in Europe, Africa, and . I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. This is not to say that you will be charged in your own currency, as usual, they charge the original listing price that was set by the seller, but you will know what that translates to in your currency. Read our Privacy Policy. Strengthen your review by uploading photos & videos. Whatever the episode, youre definitely going to learn something that you might not find anywhere else. hello mirrors) youd have to question how much due diligence these shiny happy people actually undertook. Out of my concern, I emailed Viagogo and this was their response: Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. I wanted to attend the BBCs The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. Relisting your ticket is free of charge if you originally purchased them from the site. See our Cheap Tickets guide for what to watch out for when buying cheap theatre, sport and gig tickets. All the elements come into play when selecting the best time to visit Grand Canyon National Park. So, when you do purchase your tickets, you can rest assured that its via a secure payment system that you can count on. A previous comment said it well$1.2 billion event venue. Use those points and miles as soon as you can. In short we dont want to lose out on something that we will like, such as popular football tickets. However, this is a supposedly multi-billion-dollar global operation were talking about; and one with an appalling record of legal compliance, that has profited substantially through mis-selling tickets to UK audiences, and one whose merger will have significant future connotations for the entire UKs live events sector. StubHub also enjoyed partnerships with football clubs including Everton and Spurs. However, rather than act on this evidence, their repeated response has been to roll out a confused and Orwellian PR statement: The CMA takes any allegations of breaches of the court order secured against Viagogo very seriously and will not hesitate to take action, including court action if necessary, if we find that Viagogo is failing to meet their obligations under the order. I strongly suspect that this context explains viagogos dogged support of phantom sellers like the Ryan & Jacob Corporation. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. Copyright 2023 SeatPick. Until recently, the final cost price of a ticket, including Viagogos fees, did not appear until the completion stages when customers were about to pay resulting in some overlooking the total. At one Barcelona event, Ryan & Jacob are listing 6 x 21 tickets for 32,528 each. Events has since morphed into a new identity and continues to fraudulently list tickets. Can I find the tickets that Im looking for on Viagogo? Even . Viagogo as a company is currently based out of Switzerland, which is a known tax haven for companies. Adam Webb has worked in the music industry for around 20 years. If you head over to the Viagogo Uk site you will be able to get more information on the tickets and the full details of the sellers, as Viagogo was ordered to reveal as much detail by the CMA. If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Having a comprehensive marketplace seems to be Viagogos main goal, but that is not the most important thing when you decide to buy a ticket to your favourite event. There are many ticket reselling platforms out there, most of them with guarantees and some form of customer support, but they have varying levels of quality. #viagogobignono, #Africa wake up! Viagogo has been accused of not providing enough information on their sellers, the origin of the tickets on their marketplace, adding hidden fees at checkout, utilizing drip pricing, FOMO and pressure tactics through the buying process, making people ask if Viagogo is a scam. In addition, great customer support is Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. Scan this QR code to download the app now. We were able to purchase tickets directly from Churchill Downs.\r\nThey only refunded my money after I issued a dispute with my bank. And anyway, who are Ryan & Jacob ? In the US, StubHub is an absolute juggernaut. That's why airlines can charge such high average fares," Sobie said when contacted. Is it doable to leave the airport and go sightseeing? However, Viagogo has not currently said it will make changes the CMA considers necessary, and the CMA has notified it that it will face court action unless it commits to addressing concerns. The Scottish indie band Arab Strap said: Weve always been appalled by touting. Resellers are hard to stop, but a lot of real fans actually got tickets at sane prices today. So there are still ways to save. With more than 60 websites tailored to different regions all over the world, Viagogo has become a globally available brand in the span of a decade. With that said, it would not take much for Viagogo to improve their customer support (and do away with the awful queue system) and be considered a reputable reseller. Help Me LP: I have an 8-hour layover at London's Heathrow airport. Being able to use their service easily is equally, if not more, important. In other words, we wont hesitate to take action; except we will hesitate to take action because we dont have any powers. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. they send invalid tickets), they will not be paid. Following the You & Yours broadcast, this registration changed to a bogus address in Madrid and then, days later, Ticketing Expert LTD shifted into a new identity entirely. Back in March 2021, on the back of research collated by FanFair Alliance, The Guardians Rob Davies reported how viagogo was participating in the listing of tens of thousands of tickets for shows at small-scale grassroots events across the UK and Europe. I also predict airfares will eventually return to about where they were before the pandemic. Viagogo just suggests I relist the tickets, but this would have ripped somebody else off, too. Shocking. \r\nI live just outside of Portland, Oregon. There are a few ways to reach Viagogo, and the contact information can vary between each local site. However, rather than an international ticket touting ring, he was greeted by two confused and unsuspecting pensioners neither of whom knew anything about secondary ticketing or viagogo. * One or more of these files was not uploaded due to an invalid file type. Nicht Viagogo bentzen. We only compare tickets from safe, trusted and fully verified ticket websites. This month, however, over a month after ASAs deadline for compliance, it has started specifying add-on fees beneath the advertised ticket price, albeit in faded grey eclipsed by the lurid countdown clocks. same price as the original ticket sold by the venue. Why are Viagogo tickets so expensive? Tickets for U2s Sphere shows in Las Vegas are expensive. Which means they held onto my money from Feb 12th til June 9th.\r\nI was told today that I would not receive any further compensation for my costs.\r\nI am a disabled Vet on a fixed income and this is how Viaggo treats people. The show in question is Metallica with Slipknot, in October, at one of their Australian stadium dates. However, this guarantee should not always be taken at face Want to sit down front? If you are looking for an urgent telephone number for Viagogo, or if you are wanting to speak to a representative at viagogo then you can try some of the contact methods below: Another useful link is their FAQ section: Viagogos help centre: https://www.viagogo.co.uk/Help/Buyer. The company has been cocking a snook at regulators since 2015 when the CMA ordered it to display the face value of tickets it was reselling. Yet if you see a deal, jump on it. Bruce Dickinson is giving behind-the-scenes tours of Iron Maidens Legacy of the Beast tour, The Command Sisters at City Folk in Ottawa: The interview, Ticket sales for U2s MSG Sphere gig arent going well. on the site. Eventually, the higher prices will take a bite out of demand. Unfortunately, many customers have noted that Viagogo have went back on their guarantee at points, leaving them high and dry. Aren't Kpop fans taken advantage of enough in Malaysia??? Hey @Viagogo. 2023 Lonely Planet, a Red Ventures company. money back if things go south. From Champions League Finals to sold out Lady Gaga concerts, Viagogo is usually very well stocked. The problem with places like Viagogo is that say your tickets were originally purchased from GigsandTours, you aren't their customer so they can't help you with any issues. Viagogo will help you market your tickets until you find a new buyer. You should also pay attention to the ticket restrictions such as Limited or restricted view which indicates that the view for that specific ticket will be obstructed. expected to be provided whenever there is an issue. Here's where our staff is dreaming of going in 2023. We assess the integrity of every site we recommend before adding them to your search. -Discover the hottest events in your area. This is all useful stuff, but they also include scare tactics to get you to buy. Unlike other vendors out there, Viagogo are a much less accountable should anything go wrong with a transaction on their platform. You can read reviews about our recommended ticket marketplaces here: Best ticket sites. Which is cold comfort, since prices seem so much higher than they were during the . Viagogo is undoubtedly the largest global An easy to use platform with a great user-friendly experience, upfront prices which enables you to make a smart and safe purchase, should be a top priority. And as a buyer, this is The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. legitimate ticket in time for the event. For 2 years -really!!!! Many carriers . You can search for upcoming events by a number Americans making summer vacation plans are about to find airfare costs are near or even above pre-pandemic levels, according to the nation's major airlines. I recently used Viagogo to buy two tickets for George Benson at the Royal Albert Hall. The ultimate trip planner for every month of the year: discover the best places to visit throughout the seasons. You can also use Viagogos predetermined Top Events which are based Paradoxically, however, viagogo then proceeded to remove all Sofia Wagners tickets at one stroke, although H.E. You will continue to see these well-known sales practice throughout the entire site. Scott Schenkel, the interim CEO at eBay, said . In addition, we register payment information for all sellers and are able to charge a fine if issues arise with their tickets. An example of data being processed may be a unique identifier stored in a cookie. You can use their search bars, change regional and currency settings with their easy to use settings, found in the bottom-left of their website. The CMA is also concerned about the countdown clocks that hasten customers into a transaction before theyve digested the small print. Contrary to viagogos claims, we believe H.E. Man, I wish @GSCinemas would give us a breakdown of why the #txt tickets are so expensive.. On the back of a costly long-running investigation that has made substantial progress in cleaning up secondary ticketing in the UK, it feels absurd that these serious allegations raised about viagogo are not being pursued more vigorously. From painstaking research, it appeared that these 3 sellers were responsible for an astonishing percentage of viagogos total inventory. We need your email address to verify that your review is genuine. Be patient and take your time as you decide to buy a ticket, and dont feel like you need to make a split-second decision about purchasing an expensive ticket. You will be contacted by email to verify your review. Compare Seats and Options. The reason viagogo is more expensive is becasue they charge a percentage fee, so if i was selling and set my ticket price at face value, i would actually be losing money as viagogo take a cut. A month later, the Advertising Standards Authority (ASA) reported it to National Trading Standards for similar defiance. Customer complaints include a lack of support after their purchases, high booking fees and other concerns. Visit Website Write Your review Tell us how Until then, viagogo and StubHub were compelled to operate as separate businesses. Stubhub Are They Safe? At the time of writing, the Ryan & Jacob Corporation is by some distance viagogos biggest supplier of extortionately-priced music tickets, not only in the UK, but also in Ireland, France, Germany, Spain, Italy, Luxembourg, Sweden, Switzerland, New Zealand, Australia and many other territories. I have reported your fraud. Ticket resale website Viagogo that has come under fire for a lack of transparency. Just make sure that you RM120??? All rights reserved. While they do offer the largest ticket supply in the world, Viagogo has been constantly in the news in recent years in regards to their selling practices. Complete Review. The Most Comprehensive Viagogo Review Online. and our The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. People tend to have a few concerns about the safety of using ticket vendors. He used to be a journalist and author, before making the inevitable leap into PR. The Points Guy publishes flight deals every day including several for sub-$500 flights to Europe. Writer Sheila Yasmin Marikar talks about how she travels, her favorite places and the trip shell never forget. Curiously, when The Guardian published these revelations, GES SLs tickets disappeared from viagogo overnight. Public Service Announcement - NEVER USE @viagogo for tickets. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. Out of desperation to divest StubHub International, viagogos listings have been artificially boosted creating an illusion that the site is laden with tickets, and that the uncapped secondary market continues to boom. It has been said that whenever you pick an event you plan to attend you will immediately be met with scare tactics through the entire purchase process. I really want to go to this show. Been sold fraudulent tickets twice. It didnt. They robbed us blind. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. Viagogo Review: Legit, Reliable or a Scam? A much-debated ban on domestic flights within France will finally be rolled out in 2023. This subreddit is devoted to the band Slipknot. This means that people can offer up their tickets if they end up not being able to go or have an extra ticket. Cookie Notice For the moment, though, it might be best to steer clear of Viagogo if you are looking to get tickets to a popular event. The site has been continuously mired in controversies. Look for e-tickets and instant download tickets, these tickets will usually be delivered early on, in the more details on the tickets that are listed the better, look for Row details, special notes these are good indications that the tickets are already in possession of the seller and are ready to be shipped.
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