You will have to input your email address as well as the OTP to confirm your payment. Problems with your mobile network coverage or signal could also stop or delay you receiving it. To set your HSBC credit card as default, go to Google Pay app, select the card and tap "Set as default card" Moreover, you can also go to Settings> Google> Google Pay and select your HSBC credit card to make it the default card. There is not a "default" card setting in Samsung Pay. If you have any difficulty in repaying any amount outstanding under the Cash Instalment Plan, you should notify us as soon as possible. We'll get in touch with you to understand more details about the transaction during business hours (09:00-22:30, daily). Will I earn RewardCash when I make Internet bill payments? You can use a local, mainland China or overseas number so long as you can receive SMSes with it and it does not have call forwarding services on it. Samsung Pay works with Galaxy Note8, Galaxy S8+, Galaxy S8, Galaxy S7 edge, Galaxy S7, Galaxy S6 edge+, Galaxy Note5, Galaxy C9 Pro, Galaxy C7 Pro, Galaxy C5 Pro, Gear S3 and Gear Sport. For more details please read our Cookie Policy. To set your HSBC credit card as default, go to Wallet, touch and hold your HSBC credit card and drag it to the front of all the cards. Unfortunately, Huawei and Honor smartphones do not support the Google Play Store, so you won't be able to access the HSBC Malaysia Mobile Banking app or use Mobile Secure Key. You can choose to make early repayment, however, the total amount of outstanding monthly handling fee for the remaining Instalment Period plus any interest (if applicable) and an administration fee of HKD300 will be charged. Can I keep using Apple Pay if I cancel my linked HSBC plastic card? Unfortunately, we cant accept any university letters online as proof. Never give out your security codes to anyone. Samsung Pay is a secure and easy-to-use mobile payment service which employs Magnetic Secure Transmission (MST) and Near Field Communication (NFC) technology, making it available almost anywhere accepting credit cards. You can always amend the auto-filled RC amount. When you make an online transaction with your HSBC Visa, Mastercard or UnionPay credit card at an online merchant participating in Visa Secure, Mastercard ID Check or UnionPay Online Payment, a verification code will be sent via SMS to your registered mobile number. The current standard redemption rate is $1 RC = HK$1. You are advised to bring your HSBC plastic card with you for travel in case Google Pay is not accepted. You will need to generate an additional code from your HSBC Security Device. For your increased protection, only one Security Device can be activated to one User ID at any time. Why can't I use my HSBC credit card at tunnels and some carparks? To remove it via theHSBC Malaysia Mobile Banking app on your old devices: Can I still use my physical Security Device after activating the Mobile Secure Key? Download the latest HSBC Malaysia Mobile Banking app and follow the screen walk-through. We have introduced extra security to do a 'double check', known as 2 factor authentication, to make sure it's you making the payment. The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. If you are outside of Jersey, we may not be authorised to offer or provide you with the products and services available through this website in the country or region you are located or resident in. Click Delete on the bottom of the Show Details section. "Pay with RC" is an exclusive function only available on Reward+. Offers registered on other channels such as PIB and over the phone will not be shown. Follow these instructions to set up your Security Device PIN for the first time: Transaction verification in online banking (updated as of October 2020): When you transfer money to third parties or pay bills online, you are required to enter a security code generated by your Security Device on the HSBC online banking transaction page. Australia BSB Number API Lookup. We can accept a tenancy agreement, from a known letting agency, if you take it to your local branch. And unlike credit cards, on iPhone and iPad every payment requires Touch ID or a passcode, and Apple Watch must be unlocked - so only you can make payments from your device. To generate security code, enter the transaction verification number on your device with the last 4 digits (numbers only) of the payees account or card number, followed by the transfer amount including cent. A paper statement from another (non-HSBC) bank, building society or . If you are a new cardholder and your first statement isn't available yet, you won't be able to view the statement balance on Reward+. Instead, you'll be redirected back to the merchant's website to restart the transaction. If you typically use our online services from more than one location, we suggest that you attach your Security Device to an item that you are unlikely to leave behind i.e. Samsung Pay transactions are treated the same as the other credit card transactions using the same RewardCash mechanism / policy. The Security Device has been designed to be small, light and easily transportable. Latest HK residential address proof within latest 3 months i.e. You may also wish to refer to these FAQ items: Can I still use the Verification Code for Online Transaction service if I haven't provided a valid mobile number? You may arrange the payment via the following channels/ methods/ payment time. Card transactions which are effected in currencies other than Hong Kong dollars (for a Hong Kong dollar card) and US dollars (for a US dollar card) will be debited to the Card Account after conversion into Hong Kong or US dollars, as appropriate, at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion. To check, call on Premier+44 1534 616 313,Advance+44 1534 616 212. Call us as soon as you notice the problem and we'll investigate. Each application must be at least HKD1,000. * The outstanding balance of HKD20,000 is accrued from purchase only. Mobile Secure Key, available on the HSBC Malaysia Mobile Banking app, is a digital version of the physical Security Device. or higher; 2) The Google Pay app downloaded from Google Play Store. You can always view and use the RewardCash earned with your primary cards (including your private label cards) and their additional cards issued by you. Transaction limit depends on the setting of the contactless terminal. The Mobile Secure Key ensures only you can access your accounts. The passcode should be 6 digits long and will only contain numbers. Is using contactless payment function safe? If we've sent a one-time passcode to you, you'll need to enter it on the Verified by Visa screen when prompted. Yes, you can redeem RewardCash in HSBC Online Banking. If a foreign currency is billed, then the Hong Kong dollars (for a Hong Kong dollar card) or US dollars (for a US dollar card) equivalent amount will be billed after a currency conversion at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion. click here to close the unsupported browser notice, Contact us to deactivate Mobile Secure Key, Follow HSBC Malaysia on Facebook This link will open in a new window, Follow HSBC Malaysia on Youtube This link will open in a new window, Follow HSBC Malaysia on Instagram This link will open in a new window, Online exclusive up to RM500 eVoucher of your choice, Tips on Personal Financing Payment Strategy, Learning to set financial goals, budget and repay deb, 5 reasons digital security devices are the best option for online banking, Generate security code in Mobile Secure Key, Call us and let us know how we can help you, Book appointment & find details on your nearest branch or ATM, Find answers to your queries and contact us for further help, or learn more about HSBCs Whistleblowing Channel, Careers, media, investor and corporate information, Huawei and Honor smartphones which do not support Google Play Store, In your HSBC Malaysia Mobile Banking app, select 'generate security code' at the bottom, and then 'log on code', Verify your identity by using either your 6-digit PIN or biometric authentication, then a security code will be generated, Enter the 6-digit security code to log on to online banking, Log on to online banking using either a password or security code generated by Mobile Secure Key, On the pay and transfer option, select the account you want to transfer from and the payee type, After adding all of the required payment information, you'll be asked for a security code for additional security. Other than that, you can also see the last 10 Google Pay transactions made via your device under your card in the Google Pay app. You can enter payments accurately by searching our comprehensive list of banks and clearing codes, which can be filtered by country and city. Please check with your service provider for more details. Some issuers will even add a "security code" label just under the three-digit number. Choose your device and add your HSBC credit card to Google Pay app to make transactions with your Android device in stores or in app. Payment Services Regulations mean we now need to use a one-time passcode which is designed to give more effective protection than a fixed password and it's one less thing to have to remember. You do not need internet access to make purchases on Apple Pay. What happens to my existing physical Security Device after I activate Mobile Secure Key? For added security, you'll have to set a 6-digit PIN during the activation process and this PIN will be required to unlock your Security Device before you can use it. Location code 0-9 A-Z 2 characters made up of letters or numbers. To remove it via your old devices HSBC Malaysia Mobile Banking app: If you have lost your mobile device, please contact us so we can deactivate your Mobile Secure key for you. Do I earn RewardCash for Apple Pay transactions? Security info is an alternate contact email address or phone number that you add to your account. No. You are advised to bring your HSBC plastic card with you for travel in case Samsung Pay is not accepted. If we see a suspicious transaction on your credit card, we'll send you an SMS alert. However, internet access is required during setup or to refresh the information of your past transactions. I received your notification about contactless payment function. Follow the online banking instructions on the security code input page and enter the correct information into your Mobile Secure Key to generate the required security code. Why I cannot use Samsung Pay even my mobile phone comes with the app? How can I protect myself and prevent my credit card information or verification codes from being used for unauthorised online transactions? 3. You are reminded to suspend all your cards in that device via Find my iPhone or iCloud.com. Google Chrome: The URL address bar will turn yellow and display the name of the company. HSBC BIC code example. For example, if your latest statement balance is HK$1000, after you make a cash payment of HK$500 and a Pay with RC offset of 300 RC, the amount due will be HK$200. New measures to help keep you safe from fraud. You just need a computer with a webcam, or a mobile phone with a camera, and your documents. If you're using a mainland China or overseas number, please provide the country/region code. Wire Transfer requests submitted before 5:45pm ET on a business day will be processed the same day. Upload supporting documents for a loan application. No. HSBC employs the latest internet security measure with the adoption of the EV SSL Certificate (Extended Validation SSL Certificate) which will instantly let you know that you're on a genuine HSBC website. Yes, you can add your card to your device to use Apple Pay. For more details please read our cookie policy. It takes into account your latest statement balance, and any subsequent payments you made with HKD and RC. I forgot my application reference number, can I still upload the document? If you're not sure which code you should use, check with your recipient or with the bank directly. If we've asked you to use a one-time passcode but you haven't received it, check HSBC has your correct mobile phone number. Such transaction fee is waived for transactions effected in Macau Pataca and made with HSBC Pulse UnionPay Dual Currency Diamond Card. The Verification Code for Online Transaction service gives you an extra layer of protection against online fraud. Generate a Transaction Signing and Re-authentication code on your HSBC Online Security Device HSBC Australia 2.82K subscribers 90K views 9 years ago Learn how to generate a Transaction. With "HSBC" displayed on the Security Device screen, press the green button again. You can still use this service when you are overseas. Yes, additional cardholders can apply for Apple Pay using their additional cards. Samsung Pay is customized for every region for the best customer experience. Each cardholder can register three Octopus card belonging to him/ her for AAVS with HSBC credit card only. Please ask themerchant to follow the instructions on the terminal to complete the transaction. We will send you an Acknowledgement Letter within 10 working days after receiving your request. No, you won't need to enter your PIN for making purchase transactionsifyour credit cardwasissued to you by us in Hong Kong. You may wish to withdraw cash from an ATM and look for cash-only alternatives to these terminals. When you make a purchase, the Device Account Number, along with a transaction-specific dynamic security code, is used to process your payment so your actual card numbers are never shared by Apple with merchants or transmitted with payment. HSBC will not charge you additional for using Apple Pay. Do not disclose your verification codes to third parties. INFORMATION REGARDING MAKING MINIMUM PAYMENT, The below examples are for illustration only. This is an important part of keeping you safe when you use your card online. You can earn $1 RewardCash for every HKD250 you spend on a credit card. How do I cancel a recurring credit card payment? You can use Google Pay in stores with Visa payWave or MasterCard contactless payment terminals. If you have any questions or concerns, you can contact us on the right service hotline for you: Other personal banking customers: (852) 2233 3000. If you do not logon to Reward+ using your current HSBC Personal Internet Banking ("PIB") log on details, you will need to fill in your name and credit card number on "Discover". No, you can only have either a physical Security Device or the Mobile Secure Key. HSBC does require original documents for this, not copies. (waived for existing HSBC customers), This site is best viewed with Microsoft Internet Explorer 6.0 SP2 or above, Optimised for Screen Resolution of 1024 x 768. If your application is approved, we'll send out your new credit card within3-5 working days. If your documents are not accepted online, you can take them to your local branch. You as a primary cardholder can fully or partially pay the current statement or an individual transaction with your RewardCash ("RC"). Each one-time passcode can only be used for a single online purchase so we'll send a new one each time you make an online purchase. You are reminded to remove all your cards in that device by tapping "delete card" in the menu at the top right hand corner. Google stores your payment information on secure servers and encrypts it with industry-standard SSL (secure socket layer) technology. This website is designed for use in the United Kingdom. No. We will follow up on the case and will notify you when there is any update. When you make a transaction online at participating merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment with your HSBC credit card, a verification code will be sent via SMS to your registered mobile number. We will re-link your existing octopus card to the replacement card for the Automatic Add-Value Service(AAVS). Please kindly make enquiry through the online stores at which you are making purchases. In addition, if you are the primary cardholder, our right will extend to the outstanding balance on the Card Account of any Additional Cardholder. 1 Sham Mong Road, Kowloon, Hong Kong. The message will ask you to reply to let us know whether the transaction is genuine. Google Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. Other than that, you can also see the last Apple Pay transaction made via your device under your card in Wallet. BIC code example: HBUKGB4B. When you logon to online banking, after entering your User ID and password, you will be asked to input the 10-digit serial number located on the back of your Security Device. What should I do if I lose my Android device? If you don't see this, and the payment is declined, it's probably because the retailer is not using 3D Secure. We can deliver the one-time passcode to an overseas mobile number as long as it is recorded correctly on our records. You can register offers and promotions on "Discover". Choose a section to give feedback on. Which devices are compatible with Samsung Pay? If you need any help using one-time passcodes, call HSBC onPremier+44 1534 616 313,Advance+44 1534 616 212. Can I still request a Security Device if I'm unable to use Mobile Secure Key? You can do the following using Personal Internet Banking: To give other instructions on credit cards: Do I need to register the Octopus Automatic Add-Value Service with the replacement card? If we do not receive the minimum payment due on or before the payment due date, we'll charge this fee to your credit card. Please ask the merchant to cancel the payment first and we suggest you retain any written communication with the merchant. Conventional customers can find further details on the conditions and charges by referring to the 'Commercial and Business' section, 'item 4' of our tariff and charges. Please note while processing the replacement card, your card will be temporarily suspended for merchant transactions (Autopay and Direct Debit Authorization will not be affected). Can I opt out of using the Verification Code for Online Transaction service? 4 letters: Institution Code or bank code: 2 letters: ISO 3166-1 country code: 2 letters or digits: location code: 3 letters or digits: branch code - optional: HBUK: GB: 4B: XXX: BIC codes ( also known as SWIFT codes ) are another identifier used in conjunction with the IBAN payments. After you have registered an offer with any one of your cards, all other cards (primary and additional) issued by you will be automatically registered with the offer, so you don't need to register again. 2) An eligible HSBC credit cards as below: With the above, you can proceed to add a card to Samsung Pay to enjoy the fast, easy and private way to pay. HSBC Group | HSBC Bank plc 2017-2023. Simply enter the verification code to authenticate your transaction. You will receive a confirmation page listed the uploaded file name(s) of the document upon successfully upload. A card reader is a small, handheld device that generates one-time codes to confirm online card purchases. Apple Pay is a secure way to make payments. The HSBC Liquidity Funds Portal on HSBCnet is a simple, secure, web-based tool for managing your holdings. Do I need toenter myPIN when I make purchasesabroad? Verify your mobile card by using the one-time verification code received via SMS or calling our contact center. I lost my mobile device and I'm worried that other people could access my Mobile Secure Key. Please check and try again. You may also experience a delay in receiving the SMS. You can call us on 2233 3000 to report loss of your device. For device purchase from Hong Kong and Macau, you will need to install a Hong Kong SIM card to use Samsung Pay. This website is designed for use in Malaysia. For HSBC PulseUnionPay Dual Currency Diamond Credit Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard, contactless payment function will be enabled from 30 June 2019 onwards. RC is always presented as a whole number on Reward+. "Amount due" is the net amount you need to pay before the due date in order to fully settle your current statement. The card reader will generate an 8-digit code for you to . For details please visit https://findmymobile.samsung.com. It's easy to share your ideas, stay informed and join the conversation. Cannot be used for address verification if presented as a primary identification document)Current full UK paper style driving licence (provisional not acceptable, must show your current address)UK disabled parking document (blue or orange, must show your address, signature, photograph and Date of Birth). Yes, you can use Apple Pay overseas in the stores with Visa payWave, MasterCard contactless or UnionPay QuickPass payment terminals. To add your card to Google Pay, just complete the simple steps for your compatible device as below: 1) Open the Google Pay app on your device. Can I view my registration record on the Reward+ or my tablet? The changes to online card payments are being introduced due to new Payment Services Regulations. Can I view and use the RewardCash earned with the additional card that I issued to another? After creating a password, we strongly recommend downloading the HSBC Malaysia Mobile Banking app and activating your Mobile Secure Key as you'll no longer need a physical Security Device. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. I've forgotten my password and lost my physical Security Device? 3) Use the one-time verification code for authentication and your HSBC card is ready to use with Google Pay. (*Set by the Bank, Visa, MasterCard Worldwide, UnionPay or the merchant from time to time). contain special characters (except _.@-+!#[]()~). You must have the below to use Google Pay: 1) An NFC capable Android? Use Personal Internet Banking to send or receive a payment (wire transfer) using your HSBC checking or savings account. Do I need to provide sales slips of the transactions or other supporting documents to apply for a Spending Instalment Plan? For UnionPay Dual Currency Card and HSBC PulseUnionPay Dual Currency Diamond Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. Can I cancel my "Pay with RC" instructions after they've been confirmed? There is no additional service fee if you apply for the HSBC Premier credit card. This will generate a security code. If a statement or transaction amount is not a whole number, you may not be able to fully pay the statement or transaction. In the meantime, should you be asked to confirm an online card . You'll need to update to the latest version of the app and activate the Mobile Secure Key in order to log on to the HSBC Malaysia Mobile Banking app. We'll ask you to enter your card PIN followed by an authentication code, shown on your purchase screen. For HSBC PulseUnionPay Dual Currency Diamond Card and UnionPay Dual Currency Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. Then click Continue. If your additional cardholder applies for the Google Pay successfully, both you and your additional cardholder will receive an email confirmation on the service. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. Depending on the model of your device, you may be able to turn off the NFC function when you are not using the Mobile Credit Card. The Terms and Conditions of set off gives us the right to combine or consolidate the outstanding balance on your Card Account with the balance on any other account which you maintain with us without prior notice. I already set up my Mobile Secure Key on 3 mobile devices. You might also consider removing all your data (including Samsung Pays payment information) by factory reset or using Samsungs Find My Mobile service to Lock Samsung Pay (remotely disable). Why do I need to use verification codes for my online transactions? Yes, a verification code will expire in 100 seconds after it's been issued. A card reader is a small, handheld device that generates one-time codes to confirm online card purchases. The next time you spend with your credit card, it will be deducted automatically. Press the yellow button and enter the 6 digits shown on your Security Device to continue. Every Security Device is unique and cannot be duplicated. It's easy to answer your query online. If we've asked you to use a one-time passcode but you haven't received it, check HSBC has your correct mobile phone number and email. To use Apple Pay, you can directly add your credit card to your compatible Apple device: If you have registered your card in iTunes account, your device will prompt you to input the cards security code to add that card from iTunes account. We won't charge you for the service either. Log on to your HSBC Malaysia Mobile Banking app and select generate security code, then transaction verification code. We've introduced 2 different types of verification (2-factor authentication) to double check it's you making a payment. HSBC Bank Malaysia Berhad 198401015221 (127776-V) 2023. The options available to you to confirm your purchases are: We'll send a one-time passcode (OTP) to your mobile phone for you to enter to verify and continue with your payment. Copy of HKID Card. I have previously registered an offer via another channel but I don't see the record in the "Registered" section under "Favourites". If we've sent a one-time passcode to you, you'll need to enter it on the Verified by Visa/Mastercard ID Check screen when prompted. We recommend you wait until the transaction is processed and posted before disputing. You may be asked to enter your credit card information again and use another verification code to complete the transaction. You can call the application hotline or log on to Personal Internet Banking to enquire your monthly handling fee. Confirm your PIN by re-entering it when prompted. No. Simply spend at a merchant which allows contactless payment and tap on the contactless payment terminal with your card with contactless payment function. ForHSBC Pulse UnionPay Dual Currency Diamond Card and HSBC UnionPay Dual Currency Credit Card, only purchases made in HKD can be offset. As part of new payment rules, online retailers now need to ask HSBC to carry out additional checks to confirm that it's really you using your card. Can you send my eStatements to a different email address? Instead, you'll be redirected back to the merchant's website. HSBC personal credit cards cardholders are eligible to participate in the RewardCash Programmes. Do I need to provide supporting documents to apply for the Cash Instalment Plan? Can I use "Pay with RC" to offset any transactions in currencies other than HKD? You'll need to contact our call centre and have it re-activated. With the Magnetic Secure Transmission (MST) technology, merchant that does not equipped with contactless card terminal can still accept Samsung Pay. Hence, without internet connection or WiFi, security codes can be generated anywhere around the world with the HSBC Malaysia Mobile Banking app. Set a hard-to-guess passcode on your mobile devices and set your screens to lock automatically. keys, mobile phone, briefcase, etc. Connect your paired phone to Gear via Bluetooth if it is not already connected. Read message Can additional cardholders apply for Google Pay? You can remove your card by selecting Remove Card after tapping the i button in the bottom right corner or go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card. To apply, go toCredit cardsin Personal Internet Banking. With "HSBC" displayed on the Security Device screen, press the green button again. Tap Default Card and select your HSBC credit card to make it the default card. When you make a purchase online, we may send a one-time passcode to the mobile number HSBC hold for you so it's important you let us know if it changes.
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